In a dynamic world with quickly morphing market trends, customer experience means everything. Successful companies place the customer in the center of the retail operations to achieve sustainable growth.
Retailers are struggling to balance between smooth business operations, resolving issues with stock availability and the supply chain while increasing service quality, and developing customer relationships.
Investment in the right technology and control of all your business processes from POS to ERP are essential to retail agility and resilience for the modern store to help decision-makers mend and prepare for disruptions.
Post-pandemic buyer behaviors shift into new habits and preferences. Over 75% of shoppers are satisfied with both in-store and online shopping experience. Retailers invest in more self-service technology.
Store & POS management – POS layout, look, and functionality are fully configurable
Mobilize sales associates with mobile/tablet POS to provide personalized service to customers
Work with customized item promotions managed from HQ and have pop-up discount reminders on cashier POS
Manage inventory levels and replenish stock through central warehouse or directly from the vendors
Manage inbound/outbound stock transfers to and from other business locations
Integrate your B2B/ B2C e-commerce platform on top of the Retail for Microsoft Dynamics 365 Business Central ERP solution in a truly unified commerce manner
Publish your Retail for Microsoft Dynamics 365 Business Central inventory items along with images, description, specifications, attributes, units of measure and availability to your online platform
Maintain standard pricelists but can also visualize custom (client specific) prices, discounts levels and promotions
Sync orders and customers to the unified ERP database with info also available on store POS
Manage loyalty programs, identify and reward returning customers
Flexible in-store pickup, delivery, and returns options
Integrate with emerging technology innovations to further scale your operations and attract customers with tailored shopping experiences
Install a footfall people counter system at your store to help you understand the behavior of your customers in-store and reorganize the layout and staffing capability to maximize ROI
Use biometric data readers to capture visitors’ profiles and display tailored ads on screens nearby for goods that they might be more inclined to purchase
Enhance the customer experience by organizing in-store events with AR/VR technology
Make use of AI technology like self-checkout and service robots that recognize speech and interact with customers to help customers limit unnecessary contact with staff and queues
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